Ao88 Privacy Policy — Data Protection Your Privacy in Malaysia

1 Introduction

Ao88 is a trusted online entertainment platform serving over 500,000 members across Malaysia. We understand that member trust is our most valuable asset — and that trust is built on a foundation of robust and transparent data protection.

This Privacy Policy explains in detail how ao88 collects, processes, stores, and protects your personal information. It also outlines your rights regarding that data and how you can contact us if you have any concerns.

This policy applies to all ao88 platform users regardless of access method — whether via the official website, Android APK mobile app, or mobile browser on iOS devices. Any new services we introduce in the future will also be subject to this policy unless specifically stated otherwise.

2 Information Collected

Ao88 collects various types of information depending on how you interact with our platform. In general, the information we collect falls into three main categories:

A. Information You Provide Directly

• Full name as shown on your Malaysia identity card or passport.
• Date of birth for age verification (must be 18 years and above).
• Identity card or passport number.
• An active and reachable mobile phone number.
• Bank account or eWallet details (DuitNow, TNG eWallet, Boost, GrabPay, ShopeePay) registered under your name.
• Account password (stored in encrypted form — we do not have access to your original password).
• Any information you provide to our customer support team.

B. Information Collected Automatically

• The IP address of the device used to access the ao88 platform.
• The type and version of browser being used.
• Device information including operating system and screen resolution.
• Login session data including date, time, and session duration.
• Game activity records and deposit/withdrawal transaction history.
• Cookie data and session identifiers.

C. Information from Authorized Third Parties

• Identity verification through authorized KYC (Know Your Customer) services.
• Age verification information via official authority databases.
• Transaction records from payment processors linked to your ao88 account.

3 How We Use Your Data

Ao88 uses collected information solely for legitimate purposes relevant to providing our services to you. We do not use your data for unrelated purposes without obtaining your consent first.

The primary purposes for which ao88 uses your data are as follows:

For promotional and marketing notifications, you may withdraw your consent at any time through your ao88 account settings or by contacting our support team. Withdrawing this consent will not affect the delivery of important operational notifications such as transaction confirmations and security alerts.

4 Information Sharing

Ao88 does not sell, rent or exchange member personal information to any third party for their own marketing purposes. This is our absolute and unwavering commitment.

However, there are limited situations where ao88 needs to share certain information with specific parties for platform operational purposes:

• Payment Processors: Information required to verify and process your deposit or withdrawal transactions is shared with payment service providers authorized by ao88.
• KYC Providers: Identity verification information is shared with registered KYC services for verification purposes only.
• Authority: ao88 will comply with any lawful instructions from Malaysian authorities with jurisdiction to request such information.
• Infrastructure Providers: Technical service providers such as cloud hosting providers that help operate the ao88 platform may have limited technical access to data in their capacity as service providers only.

All third parties with access to ao88 member data are bound by strict confidentiality agreements and are only permitted to use that data for purposes specified by ao88.

5 Encryption & Security

Member data security is ao88's highest technical priority. Our platform uses multiple layers of protection designed to defend against current cyber threats and keep your data safe at all times.

• 256-bit SSL/TLS Encryption: All communications between your device and ao88's servers are encrypted using the latest TLS protocol, preventing any third party from intercepting data during transmission.
• Secure Password Storage: Member passwords are never stored in plain text — they are processed using a strong one-way hashing function that cannot be decrypted by anyone, including ao88 staff.
• Two-Factor Authentication (2FA): ao88 provides 2FA for all member accounts as an additional layer of protection against unauthorised access.
• 24/7 Monitoring: ao88's security systems are continuously monitored by a cybersecurity team to detect and respond to any threats in real time.
• Periodic Penetration Testing: ao88 conducts regular security testing through independent third parties to identify and address any vulnerabilities before they can be exploited.
• Financial Data Segregation: Member bank and eWallet information is stored in an environment that is strictly separated and isolated from standard profile data.

6 Cookie Usage

Cookies are small text files stored on your device by the web browser when you visit the ao88 platform. ao88 uses cookies for limited and specific purposes to enhance your user experience.

The types of cookies used by ao88 are as follows:

• Session Cookies: Required to maintain your login session while using the platform. This cookie is automatically deleted when you close your browser.
• Preference Cookies: Saves your preferences such as interface language to ensure a smoother experience on your next visit.
• Analytics Cookies: Used to understand aggregated, anonymized platform usage patterns for service improvement purposes. This data cannot be used to identify any individual.
• Security Cookies: Helps detect suspicious activity such as unauthorized login attempts from unusual locations.

Ao88 does not use third-party cookies for advertising or cross-site tracking purposes. You can manage or disable cookies through your browser settings at any time, though please note that disabling session cookies may affect login functionality and platform usability.

7 Your Rights as an ao88 Member

In accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), every ao88 member has the following rights regarding their personal data:

• Right of Access: You have the right to request a copy of the personal information ao88 holds about you. This request will be processed within 14 business days.
• Right to Rectification: If any of your information is inaccurate or outdated, you have the right to request a correction. You may also update certain information directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data, subject to certain conditions — for example, some data may need to be retained to fulfill legal obligations or financial audit requirements.
• Right to Withdraw Consent: For data processing based on your consent (such as marketing notifications), you may withdraw that consent at any time without affecting the validity of processing carried out prior to withdrawal.
• Right to Lodge a Complaint: If you believe ao88 has violated this Privacy Policy or the PDPA, you have the right to file a complaint with the Department of Personal Data Protection Malaysia.

To exercise any of the above rights, please contact the ao88 support team via Live Chat, available 24/7. Your identity will be verified before any personal data request is processed, to protect your account from unauthorised access.

8 Data Retention & Deletion

Ao88 only retains your personal data for as long as it is needed for the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

• Active Account Data: For as long as your account remains active, ao88 will retain all your profile information and transaction history.
• Data After Account Closure: When an account is closed at a member's request, ao88 will delete data that is no longer required within 30 days. However, financial records and transaction logs may be retained for up to 7 years to meet Malaysia's audit and regulatory requirements.
• Security Logs: Access and security activity logs are retained for 12 months for incident investigation purposes when required.
• Customer Support Records: Interaction records with the support team are retained for 2 years to allow future reference and dispute resolution.

Once the retention period ends, the data will be securely deleted or converted into a form that cannot be individually identified (anonymised) for statistical analysis purposes.

9 Changes to the Privacy Policy

Ao88 may update this Privacy Policy from time to time to reflect changes in our practices, technological requirements or developments in Malaysian law. Each new version will be published on this page with a clear effective date.

For significant changes — that is, changes that could materially affect how your data is used — ao88 will endeavor to notify members via an in-platform notice or a message to your registered phone number before those changes take effect.

Continued use of the ao88 platform after the effective date of any Privacy Policy changes means you accept the updated terms. If you do not agree with any changes, you may close your account before the changes take effect.

10 Contact Us

If you have any questions, concerns or complaints regarding ao88's Privacy Policy or how we handle your personal data, our team is ready to assist you.

• Live Chat 24/7: The fastest way to reach ao88 is through the Live Chat feature available on our platform at all times.
• Privacy Email: For written enquiries regarding privacy and data protection, you may contact us at [email protected] — we will respond within 2 business days.

When submitting a personal data enquiry, please include your ao88 username and a clear description of your request so we can assist you quickly and accurately. Your identity will be verified before any action relating to your personal data is taken.